Zoom Room FAQ
Where are you located?
We are a nationwide franchise – the only brick-and-mortar dog training franchise in the U.S. We’re opening new locations all the time, so please check our Locations page frequently to find the Zoom Room nearest you. Want a Zoom Room in your own city? Open one! Learn more about starting your own Zoom Room pet franchise.
What are your hours?
Each Zoom Room is independently owned and operated. Check the schedule at your nearest Zoom Room.
What kinds of dog training classes do you offer?
Dog agility, obedience training, puppy training, dog tricks training and a wide range of innovative advanced dog training classes. To find out more, please consult our Master List of Dog Training Classes.
Can I enroll in dog training classes online? How much do they cost?
Absolutely. You can enroll by phone, in person, or online. Check the schedule and prices.
How big are the classes?
Class size is limited to six dogs for most group classes, and ten dogs for obedience training and Puppy Preschool.
How long are the classes? How often do they meet?
Most of our classes are one hour long and meet weekly for six weeks. Check the schedule.
Can I bring my kids with me?
Yes, we encourage kids, but each child must have an adult escort on site to participate in class. We also have after-school dog training classes specially designed for kids and their dogs, and a special summer camp for kids.
How old do I have to be?
Children eight and up may participate in dog training classes with an adult escort.
Is there an extra charge for couples?
If you and your signficant other or other family member wish to come together to classes, you are welcome to do so. There are no extra charges for more than one person to participate, but due to space restrictions in the center, there is a per-dog limit of two people for group classes. Private dog training classes have no restrictions for other household members.
Do you also provide grooming or boarding?
No, we are a dog training and event center – in addition to classes, we offer dog birthday parties, private rentals and host special events, but no grooming or boarding.
Can I drop off my dog and have you train him? Or can you come to our home?
No. We’re all about deepening the bonds of communication between you and your dog using positive training methods. We train you to train your dog, in the company of wonderful like-minded dog lovers.
Will my dog be on-leash or off-leash?
Dog agility training is taught mostly off-leash, except for Dog Agility 1. Obedience training is primarily taught on-leash. In general, all of our advanced classes work toward full off-leash control.
Do I need to purchase any special equipment?
No, you just need to bring your dog on a collar and leash. Please consult our Zoom Room Policies & Procedures for a list of approved collars and harnesses.
Do you have on-site medical staff?
Safety is our highest concern, and all of our dog trainers are trained in basic first aid for dogs. A 24-hour emergency clinic is less than a mile away for conditions requiring more extensive care.
Can I bring both of my dogs to training classes?
Yes, although you may only handle one dog at a time during dog training classes. We recommend bringing a friend or family member to handle your second dog. Or you can also sign up for private classes.
What if my dog is aggressive to other dogs?
If your dog is great around people, but tends to get nippy and aggressive around other dogs, please contact us for a free consultation, so that we may advise you of the best course of action. Most likely, we will recommend private obedience training classes.
If my dog isn’t learning, can I get a refund?
We find that all dogs can benefit from professional dog training, even if they’ll never make it on Animal Planet. Refunds are only offered after the first class minus a teaching and administrative fee. Please read our posted Zoom Room Policies.
Can I come by just to use the agility course?
Yes! Zoom Room members can drop by our indoor dog park for an Open Gym session on our agility course during designated times.
How do I become a Member?
Becoming a Zoom Room Member is as easy as taking any of our group classes. Or, if you prefer, you can schedule a private 15-minute evaluation with one of our trainers. After paying a nominal one-time fee and going through the evaluation, if your dog passes, you and your dog will be granted Membership status, and you’ll then be able to take full advantage of Open Gym. (And if your dog doesn’t pass, you can apply the full value of the evaluation fee to any future training.)
Can I watch a class before I sign up?
Yes, you may come watch a session prior to enrolling, however please call ahead so we can greet you.
I have other questions!
Please see our:
Or feel free to contact us.
