FAQ

Frequently Asked Questions

Agility Training

What is dog agility training?

Dog agility is a sport designed for speed. Agility training takes place on an obstacle course where the owner directs the dog off-leash. There are many different obstacles, among them the teeter-totter, the weave poles, A-frame, elevated dog walk, and various jumps and tunnels. In agility competitions, the goal is to complete the obstacles in the shortest period of time over a given dog agility course. Time faults are given for obstacles completed incorrectly. Training for agility, however, does not mean that you have to compete. In fact, most of our members participate only for fun. Dogs and their humans of all ages, shapes, and sizes can succeed at agility!

Why should I do agility training?

Most dogs can benefit from agility training. It improves balance, coordination, and allows you to interact with your dog in a positive and fun environment. Dogs love agility training, and owners often notice that their dog is happier and better behaved when they train on a regular basis. Agility training can often alleviate behavior problems by channeling a dog’s frustration into something productive and fun. Agility training is also a wonderful bonding experience between owner and dog, affording a unique opportunity to develop and celebrate positive communication throughout the agility course.

Can all breeds participate in dog agility training?

Many people wonder if some breeds are naturally more adept than others. In fact, all breeds are capable of participating in agility training, and most dogs truly enjoy the experience. The dogs most suited for agility competition seem to be the herding or working dogs. However, we’ve seen Basset Hounds in competition, so anything is possible!

I have an older dog. Can he learn new tricks?

Yes! We encourage older dogs to participate in agility training as long as they are healthy and active. We do not recommend agility for elderly dogs that may have arthritis, joint problems, or balance issues. Please check with your vet if you’re not sure. We also offer a wide range of exciting and innovative trick training and enrichment classes that are perfect for older dogs. We also have a special class called Senior Stretch and Agility which is ideal for all dogs over the age of 7, even those with joint or other health issues, as the focus of this class is on balance, gentle stretching and mental stimulation.

Is previous obedience training necessary?

In order to succeed at agility, basic obedience training is required; your dog must know sit, down, stay, and come on command - in other words, your dog must have completed our Basic Manners class or placed out of it via an Evaluation. If your dog isn’t quite up to speed, we offer accelerated obedience classes to get you out on the dog agility course quickly.

What if my dog already had obedience training?

Are you wondering what your dog will learn that she doesn’t already know? Dog agility isn’t obedience, but rather a fun game much like an obstacle or challenge course. Your dog will learn coordination, balance and self-confidence by learning to negotiate the obstacles. In addition, you and your dog will learn to communicate effectively as a team.

Do you offer advanced agility classes?

Once your dog has completed all of our agility classes, we also offer competition-level private lessons, or you and your dog can join and compete in our own Agility League once you’ve mastered the basics.

Are there competitions for agility?

Yes, there are many local dog agility competitions offered by different organizations. A listing of upcoming agility competitions and information on competing is available at the Zoom Room.

Can I come by just to use the agility course?

Yes! We offer Private Gym for quality exercise time with your dog, whatever the weather. Up to three dogs may attend these sessions, off leash, at times convenient to you. Learn more about Private Gym.

What is agility league?

It's a great way to keep your dog fit, active and engaged. League meets weekly, with different courses each week. You split into teams and do timed runs around the course. It's very friendly and fun, with the competitive aspect dialed WAY back. Each session culminates in an awards ceremony with creative trophies honoring all participants.

Is your agility course regulation sized?

No. We use all the same obstacles, and you'll learn all the proper handling. If you are an experienced competitor, you won't be able to do a competition trial run, but you will absolutely be able to practice your times on individual obstacles as well as on sequencing.

What’s Puppy Agility? It sounds fun.

Right you are. Puppy Agility is a chance to socialize your puppy with other puppies, all under the watchful eye of a professional dog trainer, while you and your puppy explore our puppy-sized agility equipment and confidence-building course. There are toys and treats and fun stuff all around the Zoom Room, but we’re pretty sure your puppy will be far too busy making new friends to notice our other amenities. It’s also a great opportunity for scheduling play dates with all your puppy’s pals.

Isn't my puppy too young for agility training?

Our Puppy Agility program is specially designed to focus on balance, coordination and improved communication between you and your puppy. Furthermore, we use custom-designed agility equipment that cannot be found elsewhere; this special equipment allows us to adjust heights. Your puppy will enjoy a fun, safe, low impact form of agility training. We do not recommend serious agility training until your dog has the requisite mental and physical development, which typically begins at one year old. But when he’s still a puppy you can lay down the foundation for excellent agility training with low jumps and the emphasis we place on coordination and communication.

Dog Training Classes

What is dog agility training?

Dog agility is a sport designed for speed. Agility training takes place on an obstacle course where the owner directs the dog off-leash. There are many different obstacles, among them the teeter-totter, the weave poles, A-frame, elevated dog walk, and various jumps and tunnels. In agility competitions, the goal is to complete the obstacles in the shortest period of time over a given dog agility course. Time faults are given for obstacles completed incorrectly. Training for agility, however, does not mean that you have to compete. In fact, most of our members participate only for fun. Dogs and their humans of all ages, shapes, and sizes can succeed at agility!

Why should I do agility training?

Most dogs can benefit from agility training. It improves balance, coordination, and allows you to interact with your dog in a positive and fun environment. Dogs love agility training, and owners often notice that their dog is happier and better behaved when they train on a regular basis. Agility training can often alleviate behavior problems by channeling a dog’s frustration into something productive and fun. Agility training is also a wonderful bonding experience between owner and dog, affording a unique opportunity to develop and celebrate positive communication throughout the agility course.

Can any dog participate in group classes?

We like a safe and happy environment. All dogs must be fully vaccinated, healthy and social with both humans and other dogs to enroll in group classes (if you need us to define "social," chances are your dog is not). If your dog doesn’t play well with others, you can enroll in private lessons or sign up for Private Gym to enjoy the facility all for yourself. Dogs displaying aggressive behavior during ANY class will be asked to leave. If you have questions regarding this policy please speak to one of our trainers.

What if my dog has a problem with aggression toward other dogs?

Your best bet is to call us for a free telephone consultation. You can give us some more specifics, and we’ll be happy to advise you. We will likely recommend Private Obedience Training. If you know your dog is aggressive, please do not enroll in any group classes. Find a Zoom Room near you and there you’ll find all contact information.

My dog is incredibly fearful and hand-shy. Can you help?

We have a class just for your dog: it’s a special type of obedience training called Shy Dog. We’ll help you socialize your pup and help him overcome his fears. Our Shy Dog training is a six-week workshop.

My dog is always bouncing off the walls. Can you help?

Some dogs have a tough time outgrowing their puppy phase. We understand. That’s why we created a special dog training class called “Calm Down!”.  Learn more about our Calm Down! class.

When do your classes meet?

We have locations across the U.S., and each has its own page here on this site. Find a Zoom Room near you, click to visit its page, and there you’ll find links for the current schedule.

Where can I find your schedule of classes?

We have locations across the U.S., and each has its own page here on this site.  Find a Zoom Room near you, click to visit its page, and there you’ll find links for the current schedule.

How big are the classes?

Class size is limited to six dogs for most group classes, and ten dogs for obedience training and Puppy Preschool.

How long are the classes?

Most of our classes are fifty minutes long.

How often do the classes meet?

Most of our classes are offered on an ongoing basis, so you can come as often as you like. We also offer a few workshops which meet weekly for six weeks.

What is levels training?

Levels training is a flexible, personalized approach to dog training designed for the busy owner. You work at your own pace, and graduate to the next level when you and your dog are ready to move up. You can attend class as frequently as you like, or skip a week or two if your schedule changes. You'll never fall behind because everyone in class is at the same level working on the same skills. All students start at Basic Manners after attending the Orientation, and will be "graduated" to the next level when the instructor determines the dog and handler have mastered the skills needed to move on.

How long does it take to graduate from one class to go up to the next level of training?

It really does vary greatly from dog to dog, which is one of the main concepts behind levels training - you will always be in the company of dogs at the same level of proficiency. Generally speaking, there are real benchmarks achieved after four classes, but again this varies greatly. And as a general rule it takes longer to progress in the more advanced classes than in the lower level classes (i.e. it takes longer to get from Agility 2 to Agility 3 than it does to graduate from Agility 1 to Agility 2).

What is an Orientation?

Orientation is a FREE half-hour session that you attend WITHOUT your dog. It is a requirement for taking part in any of our group classes; however, if you sign up for an Evaluation you do not need to attend Orientation. During Orientation you’ll learn how things work at the Zoom Room, as well as how to use a clicker.

What is an Evaluation?

A thirty-minute one-on-one Evaluation will allow us to make the best training recommendations for you and your dog. This will also allow you to jump to the right level of training, if applicable, so that your dog won’t have to start with Basic Manners if he’s already well mannered. If you book an evaluation you do NOT need to attend the Orientation class. And if you have two dogs, they can both attend the Evaluation at no additional cost.

Do I have to start with Basic Manners? My dog already knows all that stuff!

Of course not every dog that comes to the Zoom Room needs to start off with Basic Manners. Many clients have dogs who are extremely accomplished and thus able to jump ahead in the levels. No problem! All you need to do is schedule a thirty-minute Evaluation with us so we can ascertain your dog’s current skill level and make training recommendations.

What is the difference between an Orientation and an Evaluation?

An Orientation is free, in a group setting, and your dog is not present; it’s mostly to introduce you to how we do things, and also to teach you how to use a clicker.  An Evaluation is not free, but is a one-on-one assessment of your dog’s current skill level and training needs. Both are half an hour long.

Do you offer CGC (Canine Good Citizen) testing?

Yes. We offer these to clients already enrolled in advanced obedience classes, as well as to the general public (even if you haven’t taken classes with us). Learn more about the CGC Test.

Do you certify therapy dogs?

No. Our Therapy Dog Training class will prepare your dog for the qualifying test. We will be happy to provide you with referrals to organizations in your area that actually administer the requisite testing.

Do you certify service dogs?

We do not.

I have a disability. Will you be able to accommodate me?

Yes, absolutely.

What kinds of dog training do you offer?

Agility, Obedience, Puppy and a wide range of Enrichment classes such as Tricks, Pup-lates®, Urban Herding, Scent Discrimination, and more. Click on TRAIN in our site's menu for more information about each of these classes.

Do you offer private training?

Yes. Anything we cover in group classes can completely be tailored to you and your dog during one-on-one private sessions. Private training not only gives you full control over the scheduling of your training sessions, but will almost always take far fewer sessions than group classes since you’ll have the trainer’s undivided attention.

Can I do private training with two dogs at once?

Yes, we have special rates for Private Training for Two Dogs.

Can I do private training with three dogs?

It isn’t usually ideal, but we can do it. If this is something you’re interested in, please give us a call or stop on by. Find a Zoom Room near you and there you’ll find all contact information.

How old do I have to be to attend training classes?

Children eight and up may participate in dog training classes with an adult escort. Teens fourteen and up can take part in classes without an adult present.

Can kids take part in classes?

Children are always welcome at the Zoom Room, and we very much encourage the participation of kids! If your child is between eight and fourteen, he or she may take part in training alongside you. Teens fourteen and up can train your dog solo. Children not participating in class must be supervised. We also have a children’s area for little kids – with books, a big chalkboard and sidewalk chalk, toys and games. If you’d like to let your child do the training, you can relax in our Hound Lounge enjoying complimentary coffee, magazines, and free WiFi. From time to time, we also offer handling, agility and other classes specially designed for kids and their dogs, as well as a summer camp for kids.

Do you offer any programs just for kids?

Yes. From time to time, we also offer handling, agility and other classes specially designed for kids and their dogs, as well as a summer camp for kids.

Can I drop off my dog and have you train him?

No. We’re all about deepening the bonds of communication between you and your dog using positive training methods. We train you to train your dog, in the company of wonderful like-minded dog lovers.

Do you offer in-home training or home visits?

We do not. All of our classes are only offered at the Zoom Room.

Will my dog be on-leash or off-leash?

Dog agility training is taught mostly off-leash, except for Agility 1. Obedience training is primarily taught on-leash. In general, all of our advanced classes work toward full off-leash control.

Can I bring both of my dogs to training classes?

Yes, although you may only handle one dog at a time during dog training classes. We recommend bringing a friend or family member to handle your second dog. Or you can also sign up for private classes. We have special rates for Private Training for Two Dogs.

What if my dog is aggressive to other dogs?

If your dog is great around people, but tends to get nippy and aggressive around other dogs, please contact us for a consultation, so that we may advise you of the best course of action. Most likely, we will recommend private obedience training classes. Find a Zoom Room near you and there you’ll find all contact information.

Can I come by just to use the agility course?

Yes! We offer Private Gym for quality exercise time with your dog, whatever the weather. Up to three dogs may attend these sessions, off leash, at times convenient to you. Learn more about Private Gym.

Can I watch a class before I sign up?

Yes, you may come watch a session prior to enrolling, however please call ahead so we can greet you. Find a Zoom Room near you and there you’ll find all contact information.

Do you have classes on evenings and weekends?

We certainly do! Find a Zoom Room near you, click to visit its page, and there you’ll find links for the current schedule.

I want to schedule a private training but it is not showing me anything available at a time that is convenient. What do I do?

We can almost always accommodate your requests for private training outside of the listed time slots. Please just give us a ring. Find a Zoom Room near you and there you’ll find all contact information.

I think my dog might be too reactive for a group class. What do you recommend?

If your dog doesn’t play well with others, you can enroll in private lessons or sign up for Private Gym to enjoy the facility all for yourself. Your best bet is to give us a call or sign up for an Evaluation. Find a Zoom Room near you and there you’ll find all contact information.

What is Urban Herding?

It’s a ton of fun! It’s like herding sheep - which is especially great if you have a herding breed - except it’s indoors, where your dog will be herding exercise balls into soccer goals. Learn more about Urban Herding.

What is Pup-lates®?

Using equipment you’d find in a human gym, your dog will learn core control and develop athleticism, balance, and strength. Perfect for dogs recovering from injuries, senior dogs, or those dogs that could stand to lose a few pounds.

What is Canine Cross-Training®?

This is where you really get in on the action! We combine agility training for your dog with speed, toning and agility training for you. We’ve incorporated fun warm-ups, aerobic exercise, and an engaging series of routines as you and your dog move through a series of stations. We finish off with some gentle play for your pup and a nice cool-down for you.

My dog listens to me, but not to my spouse. What do we do?

This is called Selective Listening, and it’s a common occurrence. We would strongly urge both you and your mate to come together to classes. However, if for whatever reason it’s not possible for both of you to attend together, then the person who is having the difficulties getting the dog to listen should attend classes with your dog.

What are the age requirements for your classes?

When you’re signing up for classes, click on the name of the class to view all age requirements. Age requirements for classes are strictly enforced; this is mostly an issue in our Puppy Classes. Please be sure to read the age requirements carefully before your first class. If your dog is too young or too old, he or she will not be admitted to class.

If I train my dog with treats, will he always demand food rewards?

We believe that training with treats is the fastest and most enjoyable dog training method for both owners and dogs alike. And, once your dog is getting into the swing of things, we always show you how to wean your dog off of the treats so that he eventually only listens to your voice without need of further reward.

Do you use clickers in all of your classes?

No. They are incredibly effective in most puppy, obedience and tricks classes, but are not as useful in most agility classes. We definitely believe that it’s important for all training clients to know how to load and use a clicker, even if they won’t be used in all classes.

What if I don’t have a clicker?

No problem. We’ll be happy to give you one to keep, free of charge.

What is clicker training?

A clicker for training dogs is simply a noisemaker that emits a very distinctive clicking sound when pressed. The concept behind clicker training is simple: a clicker tells the animal “That’s right!” more effectively and efficiently than we can with our voices. The click is different from other common sounds, and easily recognized by animals. When a click is followed by a reward (like a fish for a dolphin or a cookie for a dog), the animal learns very quickly that a click is a good thing, and begins to try to pinpoint what behavior earned the click/reward. Clicker training works great when dogs are learning new behaviors, because it tells them exactly when they are engaging in the right behavior. Dogs only have about 1.6 seconds to match a behavior with a consequence (as in, “Oh! Sitting gets me a cookie!”), so teaching new behaviors can be challenging. If you don’t “mark” the behavior fast enough, the dog may think that he is being rewarded for sniffing the floor, for example, and not for lying down. Clicker training drastically speeds up the learning process by giving your dog precise feedback. Learn more about clicker training.

Do you use clicker training?

Yes, we do use clickers in some classes, but not all.

Where can I read reviews of your trainers?

We have one master reviews page that collects reviews of our trainers from ALL of our locations. But you're probably better off checking out the reviews of the trainers at your local Zoom Room. First, find a Zoom Room near you, click on that location, then click on the link at the top that says Check Out These Reviews.

Are your trainers certified?

Yes, all of our trainers are certified through a rigorous testing procedure that incorporates both theory and practical training. In addition, all of our franchisees are members in good standing of APDT and many head trainers seek advanced certification through the CCPDT.

I have more than one dog. Do you offer discounts?

We do. If you’re enrolling more than one dog in a class at the same time, we are happy to offer a family discount. Please ask us on the phone or stop by in person. Find a Zoom Room near you and there you’ll find all contact information.

What if my dog doesn’t meet the prerequisites for a class?

We take our posted prerequisites very seriously; any failure to follow our prerequisites are non-refundable, but you may apply account credit to other classes. Some examples include: enrolling in any class without up-to-date vaccines, enrolling in an advanced class when you haven’t taken the previous classes nor gained instructor approval, or enrolling a dog known to be aggressive in any of our group classes. In such situations, on the first day of class you’ll be asked to enroll in a different, appropriate class, pending availability.

What is positive reinforcement training?

Simply put, positive reinforcement means rewarding a desired behavior in order to increase the likelihood of that behavior being repeated, especially on command. The reward can be treats, verbal praise, petting, or a favorite toy. Positive reinforcement is distinct from other types of training such as punitive training in which a dog is punished for not performing a desired behavior. Positive reinforcement dog training is the most scientifically well-established method for training dogs; in addition to being the most effective, it is also the most humane and can be performed by any member of your household.

What dog training methods do you use?

We use only positive reinforcement dog training methods, including verbal praise and treats. In addition, some classes use clicker training - a purely-positive form of dog training that is widely considered to be an especially quick, enjoyable and effective learning method.

If my dog isn’t learning, can I get a refund?

We find that all dogs can benefit from professional dog training, even if they’ll never make it on Animal Planet. For workshops, refunds are only offered after the first class minus a teaching and administrative fee. Please consult the FAQ regarding refunds for more information.

What are the age requirements for puppy classes?

You can start bringing your puppy to the Zoom Room when he or she is eight weeks old. Your puppy must already have his first round of vaccinations. Please remember to bring a copy of his records from your veterinarian. All puppies attending the Zoom Room must have vaccinations commensurate with their age, and proof will always be required. Puppy Preschool is for puppies between two and four months. Puppy Obedience and Puppy Agility are for puppies between two and eight months. Private Puppy Training is for any puppy two months or older.

If you’d like to learn more about selecting the right age for bringing your puppy to puppy classes, please read what the experts have to say in our article on puppy socialization.

My puppy doesn’t have all his shots? Isn’t that dangerous?

We have created safety and sanitation protocols at the Zoom Room that meet and exceed all industry standards, specifically to foster a safe, healthful environment for all of our guests, especially the wee ones who have yet to have all their shots. We take every imaginable precaution for the health and safety of your puppy. These precautions include:

  • Every adult dog that attends the Zoom Room is fully vaccinated. We require written proof from all owners.
  • The entire facility and all equipment is thoroughly sanitized with veterinary-grade disinfectants immediately prior to all puppy classes.
  • All puppies are required to have verified vaccinations commensurate with age.
  • We regularly swab and test our floors, equipment and reception area surfaces to test bacterial loads, conforming to the most exacting standards. You simply will not find this attention to detail in any other training facility.
  • We require that puppies who attend the Zoom Room do not visit dog parks or dog day cares until they have received full vaccinations.
  • Your puppy is supervised at all times by a qualified dog trainer.

And we do all of this because we firmly believe that early socialization is critical to the healthy, happy development of your puppy. We want your puppy to come Zoom with us – so we pull out all stops to make it as safe as possible for him to do so.

Have all the other dogs at the Zoom Room had their shots?

Yes. We insist upon it and verify each dog’s veterinary records.

What kinds of puppy classes do you offer?

Puppy Preschool, Puppy Obedience, Puppy Agility and Private Puppy Training. The first three are group classes which are ideal as they provide not only instruction but also socialization opportunities. Private sessions are great if you find yourself needing some extra help with obedience or other issues.

What’s Puppy Agility? It sounds fun.

Right you are. Puppy Agility is a chance to socialize your puppy with other puppies, all under the watchful eye of a professional dog trainer, while you and your puppy explore our puppy-sized agility equipment and confidence-building course. There are toys and treats and fun stuff all around the Zoom Room, but we’re pretty sure your puppy will be far too busy making new friends to notice our other amenities. It’s also a great opportunity for scheduling play dates with all your puppy’s pals.

Isn't my puppy too young for agility training?

Our Puppy Agility program is specially designed to focus on balance, coordination and improved communication between you and your puppy. Furthermore, we use custom-designed agility equipment that cannot be found elsewhere; this special equipment allows us to adjust heights. Your puppy will enjoy a fun, safe, low impact form of agility training. We do not recommend serious agility training until your dog has the requisite mental and physical development, which typically begins at one year old. But when he’s still a puppy you can lay down the foundation for excellent agility training with low jumps and the emphasis we place on coordination and communication.

Why is it so important to socialize a puppy?

Early socialization exposes your puppy to a variety of different enrichment experiences at critical periods in his development. This is extremely important to prevent aggression and fear-based behavior problems, with regard to both humans and other dogs, later in his life. Read more about the benefits of early puppy socialization.

Can’t I just take my puppy to the dog park?

Before he’s had all of his shots, it is absolutely not safe to bring your puppy to a dog park or to socialize with strange dogs in any uncontrolled environment. As important as early socialization is, it’s just not safe to put his health in jeopardy. It is also extremely important that your puppy’s first experiences with other dogs be positive ones. Just as exposing your puppy to illness is dangerous, it is highly deleterious to your puppy’s later development to expose him to aggressive dogs, especially those not under their owner’s control. At the Zoom Room, all dogs are individually and professionally screened for aggression and their vaccination records checked. All interactions are supervised by professional dog trainers. For the mental and physical well-being of your puppy now and later in life there is simply no comparison to the dog park.

Can you help me housebreak my puppy?

Yes. Puppy Preschool includes instruction on how to implement a housebreaking plan. But no, we don’t do housecalls if that’s what you were wondering...

Will puppy classes cover crate training? Or getting him to stop chewing my shoes?

Yes, all of that and more. Puppy Preschool includes crate training as well as managing unwanted behaviors such as nipping, biting, chewing, barking and other common complaints.

Hours/Prices/Locations

Where are you located?

We have locations all around the U.S. Here’s a list of all locations, or you can find a Zoom Room near you.

What are your hours?

We have locations across the U.S., and each has its own page here on this site. Find a Zoom Room near you, and you'll see the hours listed for each location.

What are your prices?

Prices vary by location. First, find a Zoom Room near you, click on that location, then click on the link near the top for Prices.

I have more than one dog. Do you offer discounts?

We do. If you’re enrolling more than one dog in a class at the same time, we are happy to offer a family discount. Please ask us on the phone or stop by in person. Find a Zoom Room near you and there you’ll find all contact information.

Misc.

Can I send a gift certificate to a friend?

Indeed you can, and in any denomination. You can print and mail it, or send it via email - even schedule it to arrive on a special day. They can be used at any of our locations across the U.S. Give the gift of a well-trained dog by buying a gift certificate today.

I love the Zoom Room. How can I help spread the word?

Your kind words are our highest form of flattery. Refer a friend and receive five BarkBucks (that means $5.00 good towards purchases of merchandise, classes, or events). Tell a friend about the Zoom Room! And be sure to remind your friends to tell us you sent them! We'd also love recommendations or reviews on Yelp or Facebook. Go to Yelp.com and search for the Zoom Room near you. Find your local Zoom Room and there you'll find a link to its Facebook page. Lastly, we have a class evaluation you can fill out - and your review will be featured on our website as well as on our Facebook page. Most of all... THANK YOU!!!

What are BarkBucks?

Every time you refer a friend to the Zoom Room you earn five BarkBucks. That simply gives you $5.00 to spend on your next purchase. It's that simple - so please tell all your friends about us - and make sure they tell us you told them!

I have a complaint about my local Zoom Room. Whom can I contact?

Please use our contact form. We take great pride in our customer service and will do everything we can to make sure your voice is heard and your needs met.

Are you a green business?

Proudly so! Learn more about our green practices.

When are you going to open a Zoom Room near me?

We're unable to answer any questions about the timeline of when a new Zoom Room will be opening. Suffice it to say, we're hoping to bring the Zoom Room to every city! We will always announce upcoming locations on our Facebook page, so your best bet is to follow that page and wait for the announcement!

Is the Zoom Room a franchise?

Yes, based out of Los Angeles, and with locations around the U.S.

Do you offer CGC (Canine Good Citizen) testing?

Yes. We offer these to clients already enrolled in advanced obedience classes, as well as to the general public (even if you haven’t taken classes with us). Learn more about the CGC Test.

Do you offer in-home training or home visits?

We do not. All of our classes are only offered at the Zoom Room.

Do you have an indoor dog park?

Sort of. Not exactly. We offer a service called Private Gym which we consider to be a vast improvement over the typical dog park experience. In Private Gym, you won’t have to worry about any stranger dogs, or stranger people paying questionable amounts of attention to their charges. No need to worry about inclement weather or unvaccinated dogs. What you will get is an indoor, fully climate-controlled environment with great music, free fair trade coffee, a full agility course, and a community toy chest full of great games to play with your pup as you enjoy sane exercise and playtime together.

Do you offer microchipping?

Yes, but only at some of our locations. Find a Zoom Room near you, click to visit its page, and there you’ll be able to see if low-cost microchipping is available. If it is, you simply need to schedule an appointment. We will also keep your dog’s microchip # on file in case you ever lose it, and will take care of submitting the information to the national database.

Do you offer boarding or kennel services?

We do not.  We have no drop-off services.

Do you provide daycare?

We do not.  We have no drop-off services.

Do you offer grooming?

We do not.  We have no drop-off services.

Someone told me you give away free Doggy Donuts. Is that true?

We sure do! Just check in on Yelp the next time you visit us (using the Yelp app on your mobile device) and your Doggy Donut is on us!

Online Enrollment

I want to schedule a private training but it is not showing me anything available at a time that is convenient. What do I do?

We can almost always accommodate your requests for private training outside of the listed time slots. Please just give us a ring. Find a Zoom Room near you and there you’ll find all contact information.

I have two dogs on my account and the system is not letting me schedule private training or an evaluation or private gym for my other dog. What do I do?

Unfortunately, this is a limitation of our online enrollment system. We apologize for the inconvenience. Find a Zoom Room near you, and there you’ll find all contact information - just give us a call and we’ll book the appointment for your other dog.

I'm trying to sign up for a class and it's telling me I don't have the necessary prerequisites. What do I do?

As we use a levels system, you may not enroll in any class until you have completed the requirements. For example, you can’t enroll in Agility 3 until you have completed Agility 2. However, if you believe you do already have the prerequisites, please contact us so that we may correct the error. Find a Zoom Room near you, and there you’ll find all contact information.

I already have an account but I forgot my password. What do I do?

Log in to our site. Then click “Forgot password” in the top right corner.

Our Policies

Are female dogs in season permitted in class?

Unfortunately we do not allow any use of our facility to female dogs in season. We have found it to be a significant cause of disruption, even during private training sessions. We thank you for your understanding.

Do you have a tardiness policy?

Yes. Our group classes all start promptly, and once a class has begun, we have found it very disruptive to allow stragglers to enter a class in progress. So if you are more than five minutes late to a class, we unfortunately will need to ask you to schedule a different session to attend, but we'll allow you to use the credit of the class you missed. Regarding appointments, as we're pretty busy, we will not be able to extend the time of your appointment past the scheduled end time. So if you are late, please know that you won't be able to receive the full benefit of the session. For evaluations specifically, if you are late you will likely need to pay for and book a new appointment. If this is your first time visiting, and you will be bringing in vaccination records, please be sure to arrive early to allow extra time for this.

What vaccinations are required?

Proof of current yearly vaccination must be provided prior to enrolling in classes. Please make sure your dog is up-to-date on DHPP, Bordetella, and rabies vaccines. Titer tests are also permitted. Puppies will need to have vaccinations commensurate with their age to enroll in puppy class. You MUST fax, e-mail or upload your dog’s vaccination records prior to your first visit to the Zoom Room. If we don’t have your dog’s vaccine records on file, you won’t be able to attend the session, nor eligible for a refund or credit.

How do I send you my dog's vaccination records?

You may bring them in in person, fax them, have your veterinarian fax them, or you can upload them directly to your account. Find a Zoom Room near you, and there you’ll find the fax number; if you click to visit the location’s page you will find a direct link for uploading your dog’s records.

I don't vaccinate my dog but I have titer test results. Is that okay?

Yes. We will need documentation of the positive titer test results, and you will also need to sign a vaccine waiver form.

What is your cancellation policy?

Private training sessions, Private Gym, evaluations and classes may be cancelled up to 24 hours in advance. Parties must be cancelled at least one week in advance. Late cancellations will be charged the full price. Refunds on workshops are only available after the first session, minus a teaching and administrative fee. Some locations offer special monthly unlimited training plans. For those enrolled in a Monthly Unlimited Plan, please note that these contracts are non-refundable. You can cancel your reservation for any class up to 24 hours in advance. If you cancel with less than 24 hours notice, you will be charged a $15 Late Cancel fee. If you do not show up for a class you had reserved, you will be charged a $30 No Show fee.

What is your refund or return policy?

For Products: If you are dissatisfied in any way with your purchase you may exchange or return it within 30 days from the date of purchase. All returns must be new & unused, in unopened packaging with tags attached and must be accompanied by the original receipt. Defective merchandise may be returned if accompanied by original receipt and within 30 days of purchase. But please note that no toy is truly indestructible! Electronic training equipment is non-returnable. Dog food may be returned for store credit only.

For Services: For Workshops and Class Packages, you may ask for a refund after the first class only; you will be refunded the pro-rated amount of purchase, less a $35 administrative fee. For packages of Private Training, you may ask for a refund after the first session only. You will be refunded the amount of your purchase, less the cost of a single private training session. There are no refunds for evaluations, parties, meet-ups or Private Gym.

How old do I have to be to attend training classes?

Children eight and up may participate in dog training classes with an adult escort. Teens fourteen and up can take part in classes without an adult present.

Can I come by just to use the agility course?

Yes! We offer Private Gym for quality exercise time with your dog, whatever the weather. Up to three dogs may attend these sessions, off leash, at times convenient to you. Learn more about Private Gym.

Can I watch a class before I sign up?

Yes, you may come watch a session prior to enrolling, however please call ahead so we can greet you. Find a Zoom Room near you and there you’ll find all contact information.

What types of collars, leashes and harnesses are permitted?

Please note that all dogs must be leashed in the lobby. Flat buckle collars along with nylon or leather leashes should be used for classes. Correction collars (choke chains, prong collars, and e-collars) are not permitted in the training area. Head collars (Haltis or Gentle Leaders) and harnesses should be removed prior to agility classes. Flexi-Leashes (i.e. retractable) are not permitted in the training area.

If I buy a gift card at one location can I use it at another location?

Absolutely. Gift certificates make great presents for those who live near one of our locations - and you can always use them at any Zoom Room. Give the gift of a well-trained dog and buy a gift certificate today!

If I bought a product at one location can I return it to another location?

No. Each Zoom Room is independently owned and operated.

If I paid for classes at one of your locations, can I use those credits at a different location?

No. Each Zoom Room is independently owned and operated.

Do you have on-site medical staff?

Safety is our highest concern, and all of our dog trainers are trained in basic first aid for dogs. A 24-hour emergency clinic is less than a mile away for conditions requiring more extensive care.

Do I need to sign a liability release?

Yes. Everyone who enters our gym area may only do so after signing our standard release. If you are under 18, you must have a parent or guardian sign on your behalf.

Who cleans up after the dogs?

Please walk your dog prior to entering the building. You are responsible for cleaning up any accidents within the facility, for which we have provided you with a handy-dandy Cleanup Station.

What if my dog doesn’t meet the prerequisites for a class?

We take our posted prerequisites very seriously; any failure to follow our prerequisites are non-refundable, but you may apply account credit to other classes. Some examples include: enrolling in any class without up-to-date vaccines, enrolling in an advanced class when you haven’t taken the previous classes nor gained instructor approval, or enrolling a dog known to be aggressive in any of our group classes. In such situations, on the first day of class you’ll be asked to enroll in a different, appropriate class, pending availability.

Is there an extra charge for couples?

If you and your signficant other or other family member wish to come together to classes, you are welcome to do so. There are no extra charges for more than one person to participate, but due to space restrictions in the center, there is a per-dog limit of two people for group classes. Private dog training classes have no restrictions for other household members.

If my dog isn’t learning, can I get a refund?

We find that all dogs can benefit from professional dog training, even if they’ll never make it on Animal Planet. For workshops, refunds are only offered after the first class minus a teaching and administrative fee. Please consult the FAQ regarding refunds for more information.

Parties & Events

What is Doggy Disco®?

Our Doggy Disco® pulsates with a revolving mirrored ball, professional lighting effects and a great sound system with deliciously danceable tunes. A ceiling-mounted laser light show projects a dizzying array of colors and patterns on the floor, perfect for pooches to chase. The idea behind Doggy Disco is simple: a completely interactive experience – perfectly in tune with the same philosophy found in all of our group training classes – promoting quality, active experiences between dog and owner to foster even greater bonds of communication and enjoyment.

There is a method to this madness. There is no single more important factor in your dog’s long-term development than excellent socialization. While Doggy Disco is fun for owners, your dogs will be exposed to novel sights, sounds, smells, people, and other dogs in a safe, clean environment – aiding in the all-important acquisition of superb socialization. As a plus, the dogs will love chasing the colorful lights – and you'll love the spectacle of your dog safely at play among friends. Expect hilarity!

I am the organizer of a meet-up group. Can I hold a meet-up at the Zoom Room?

Definitely. We usually offer meet-ups for a 90 minute duration, but we can also arrange a 60 min or 2 hour meetup if you prefer. You have multiple options for arranging the event. For example, we can create our own RSVP page for you where your members can sign up and pay through our system. Or you can collect RSVPs and payment yourself through your own meet-up page and then pay us directly for the event. Please stop by or give us a call so we can arrange all the details. We're even happy to throw in a mini-agility lesson for your group, if you'd like. Many meet-up organizers love bringing their group to the Zoom Room, since we're an indoor, climate-controlled facility tailored to dogs, with free Wi-Fi, fair trade coffee, great music (you can even bring your own), and lots of toys to play with or our agility course is also at your disposal.

My child loves dogs and I'd like to throw him/her a birthday party at the Zoom Room. Is that okay? Or do you only do birthday parties for dogs?

We love this idea! The Zoom Room is great for kids' parties. And the rubber flooring, music and lights make for a fun and safe environment for all.

I want to throw a party there and am wondering if I can choose a specific theme. Can I?

Yes! In fact, we encourage it if it will add to your enjoyment. Please feel free to discuss any and all ideas. We're happy to help out with food, decorations, music, etc.

I want to throw my dog a party but he is a rescue and I don't know his birthday. What should I do?

Easy! Throw him or her a party on the anniversary of the adoption! Celebrate the day you brought your dog home to be a part of your family.

Private Gym

How many dogs can participate in Private Gym?

Two dogs can participate with one handler. A maximum of three dogs are allowed, with two handlers present.

Is Private Gym off-leash?

Yes. However, our staff may determine - at their discretion - that you will need to put your dog back on leash. This rarely occurs, and would only be an issue with two or three dogs present in the gym. Safety is our primary concern. But Private Gym is certainly designed to be enjoyed completely off leash.

Is Private Gym the same as an indoor dog park?

Yes and no, but mostly no! We offer a service called Private Gym which we consider to be a vast improvement over the typical dog park experience. In Private Gym, you won’t have to worry about any stranger dogs, or stranger people paying questionable amounts of attention to their charges. No need to worry about inclement weather or unvaccinated dogs. What you will get is an indoor, fully climate-controlled environment with great music, free fair trade coffee, a full agility course, and a community toy chest full of great games to play with your pup as you enjoy sane exercise and playtime together.

I am a dog walker. Can I bring my clients' dogs to Private Gym?

Absolutely. But we will need an account for each dog as well as vaccination records for each. You can bring up to two dogs with you at once.

I have more than one dog. How many can I bring to private gym?

You can bring two dogs by yourself. If you have three dogs, you can bring all three but you will also need to bring a second human handler. We will need an account set up for each dog and vaccination records for each. There is a $5 extra dog fee which you can pay upon arrival.

Can a friend of mine who has a dog and I both go to a private gym session at the same time and split it?

Yes. One of you should book the reservation. When you arrive, we'll add a $5 extra dog fee for the second dog. Please note that each dog will need to have an account in our system, and we'll need vaccination records for both dogs. To speed things up, we recommend taking care of those steps prior to your first visit.

I see that private gym is only available in half hour increments. Can I schedule a one hour private gym session?

Yes. Just book two back-to-back half-hour slots.

Products

What kinds of products do you carry?

The Zoom Room carries a full line of hand-picked, eco-friendly, solution-oriented dog training gear and other great products for dogs. All the dog products we carry are Trainer Approved – so you won’t find funny sweaters or cute greeting cards – but you will find dog products with real, practical benefits.

Our carefully-curated products include: collars, leashes, harnesses, dog beds, dog toys, challenging puzzles, all-natural treats and chews, dog grooming tools, nutritional supplements, training gear, travel gear, dog bowls, and at most locations you'll also find premium dry, canned and raw dog food.

Can I buy products online?

No. Our products are only sold in our stores.

My dog loves your Doggy Donuts. What’s in them?

So happy to hear! We bake our Doggy Donuts fresh daily, right in house. They are completely gluten-free, preservative-free, additive-free, all-natural, human grade and - of course - delicious! We offer peanut butter and carob flavors as well as all kinds of festive and seasonal recipes. If you're throwing a party for your dog, we can make special arrangements of our donuts for your four-legged guests.

Ingredients: Brown Rice Flour, White Rice Flour, Sugar, Cultured Buttermilk, Peanut Butter or Carob, Vegetable Shortening, Eggs, Almond Meal, Tapioca Starch, Sweet Rice Flour, Potato Starch, Aluminum-Free Baking Powder, Baking Soda, Sea Salt, Xanthan Gum.

Can I send a gift certificate to a friend?

Indeed you can, and in any denomination. You can print and mail it, or send it via email - even schedule it to arrive on a special day. They can be used at any of our locations across the U.S. Give the gift of a well-trained dog by buying a gift certificate today.

What kinds of dog food do you carry?

Please note that most - but not all - Zoom Room locations carry dog food. Those that do stock the very best premium brands of grain-free dry, canned and raw food. We have freezers with raw food and bones. Special supplements to encourage digestion and promote your dog's health. Best of all, we're not simply a dog food warehouse, but rather a store that caters only to knowledgeable and responsible dog owners, which means that our staff is extremely well versed in canine nutrition. We will spend plenty of time talking to you about your dog's health, habits, activity level and temperament in order to help guide you to the best selection. Brands vary from store to store, so please stop on by to check out our dog food offerings.

Someone told me you give away free Doggy Donuts. Is that true?

We sure do! Just check in on Yelp the next time you visit us (using the Yelp app on your mobile device) and your Doggy Donut is on us!

Puppy Training

What are the age requirements for puppy classes?

You can start bringing your puppy to the Zoom Room when he or she is eight weeks old. Your puppy must already have his first round of vaccinations. Please remember to bring a copy of his records from your veterinarian. All puppies attending the Zoom Room must have vaccinations commensurate with their age, and proof will always be required. Puppy Preschool is for puppies between two and four months. Puppy Obedience and Puppy Agility are for puppies between two and eight months. Private Puppy Training is for any puppy two months or older.

If you’d like to learn more about selecting the right age for bringing your puppy to puppy classes, please read what the experts have to say in our article on puppy socialization.

My puppy doesn’t have all his shots? Isn’t that dangerous?

We have created safety and sanitation protocols at the Zoom Room that meet and exceed all industry standards, specifically to foster a safe, healthful environment for all of our guests, especially the wee ones who have yet to have all their shots. We take every imaginable precaution for the health and safety of your puppy. These precautions include:

  • Every adult dog that attends the Zoom Room is fully vaccinated. We require written proof from all owners.
  • The entire facility and all equipment is thoroughly sanitized with veterinary-grade disinfectants immediately prior to all puppy classes.
  • All puppies are required to have verified vaccinations commensurate with age.
  • We regularly swab and test our floors, equipment and reception area surfaces to test bacterial loads, conforming to the most exacting standards. You simply will not find this attention to detail in any other training facility.
  • We require that puppies who attend the Zoom Room do not visit dog parks or dog day cares until they have received full vaccinations.
  • Your puppy is supervised at all times by a qualified dog trainer.

And we do all of this because we firmly believe that early socialization is critical to the healthy, happy development of your puppy. We want your puppy to come Zoom with us – so we pull out all stops to make it as safe as possible for him to do so.

Have all the other dogs at the Zoom Room had their shots?

Yes. We insist upon it and verify each dog’s veterinary records.

What kinds of puppy classes do you offer?

Puppy Preschool, Puppy Obedience, Puppy Agility and Private Puppy Training. The first three are group classes which are ideal as they provide not only instruction but also socialization opportunities. Private sessions are great if you find yourself needing some extra help with obedience or other issues.

What’s Puppy Agility? It sounds fun.

Right you are. Puppy Agility is a chance to socialize your puppy with other puppies, all under the watchful eye of a professional dog trainer, while you and your puppy explore our puppy-sized agility equipment and confidence-building course. There are toys and treats and fun stuff all around the Zoom Room, but we’re pretty sure your puppy will be far too busy making new friends to notice our other amenities. It’s also a great opportunity for scheduling play dates with all your puppy’s pals.

Isn't my puppy too young for agility training?

Our Puppy Agility program is specially designed to focus on balance, coordination and improved communication between you and your puppy. Furthermore, we use custom-designed agility equipment that cannot be found elsewhere; this special equipment allows us to adjust heights. Your puppy will enjoy a fun, safe, low impact form of agility training. We do not recommend serious agility training until your dog has the requisite mental and physical development, which typically begins at one year old. But when he’s still a puppy you can lay down the foundation for excellent agility training with low jumps and the emphasis we place on coordination and communication.

Why is it so important to socialize a puppy?

Early socialization exposes your puppy to a variety of different enrichment experiences at critical periods in his development. This is extremely important to prevent aggression and fear-based behavior problems, with regard to both humans and other dogs, later in his life. Read more about the benefits of early puppy socialization.

Can’t I just take my puppy to the dog park?

Before he’s had all of his shots, it is absolutely not safe to bring your puppy to a dog park or to socialize with strange dogs in any uncontrolled environment. As important as early socialization is, it’s just not safe to put his health in jeopardy. It is also extremely important that your puppy’s first experiences with other dogs be positive ones. Just as exposing your puppy to illness is dangerous, it is highly deleterious to your puppy’s later development to expose him to aggressive dogs, especially those not under their owner’s control. At the Zoom Room, all dogs are individually and professionally screened for aggression and their vaccination records checked. All interactions are supervised by professional dog trainers. For the mental and physical well-being of your puppy now and later in life there is simply no comparison to the dog park.

Can you help me housebreak my puppy?

Yes. Puppy Preschool includes instruction on how to implement a housebreaking plan. But no, we don’t do housecalls if that’s what you were wondering...

Will puppy classes cover crate training? Or getting him to stop chewing my shoes?

Yes, all of that and more. Puppy Preschool includes crate training as well as managing unwanted behaviors such as nipping, biting, chewing, barking and other common complaints.

Working With Us

I'm interested in opening my own Zoom Room. How do I get more information?

Our website has very detailed information about the franchise opportunity. Please review all of the information in our franchise information section, where you will find a special form to request franchise information.

I would love to work there. Are you guys hiring?

Please use our contact form.

I’m a manufacturer/distributor. Whom do I contact regarding the Zoom Room carrying our product?

Please use our contact form.

I have a pet-related business near one of your locations and I’d like to work with you. Whom do I contact?

Please use our contact form.

I run a rescue group, shelter or other animal welfare organization and I’d like to speak to someone about organizing a fundraiser or an adoption event.

Please use our contact form.

I have a marketing/advertising opportunity I’d like to share with you.

Please use our contact form.

Where do I send press inquiries?

Please use our contact form.

What are some of the rescue organizations that you partner with?

The Zoom Room is committed to raising funds and awareness for a wide range of incredibly admirable rescue groups, shelters, humane organizations and animal welfare agencies. Learn more about our activities and find a full list of these rescue groups.