Zoom Room Policies
We like a safe and happy environment. All dogs must be fully vaccinated, healthy and social with both humans and other dogs to enroll in our group classes (if you need us to define “social,” chances are your dog is not). If your dog doesn’t play well with others, you can enroll in private lessons or rent the facility all for yourself. Dogs displaying aggressive behavior during ANY class will be asked to leave. If you have questions regarding this policy please speak to an instructor.
Vaccinations
Proof of current yearly vaccination must be provided prior to enrolling in The Zoom Room. Please make sure your dog is up-to-date on DHPP, Bordatella, and rabies vaccines. Titer tests are permitted within the start of one week of class. Puppies will need to have vaccinations commensurate with their age to enroll in puppy class. You MUST fax, e-mail or upload your dog’s vaccination records prior to your first visit to the Zoom Room.
Collars & Leashes
All dogs must be leashed in the lobby areas. Flat buckle collars and nylon or leather leashes should be used for classes. Correction collars (choke chains, prong collars, and e-collars), head collars (Haltis or Gentle Leaders), and harnesses should be removed prior to agility classes, but may be worn in the lobby area or during obedience classes. Flexi-Leashes are NOT permitted in the building.
Dogs are dogs, but…
Please walk your dog prior to entering the building. You are responsible for cleaning up any accidents within the facility, for which we have provided you with a handy dandy Cleanup Station.
Be punctual, won’tcha?
Please also note that there is no grace period for hourly rentals, and all classes begin promptly, so please be on time, or better yet, come early and grab a coffee! Please wait until the previous class has finished before entering the agility course.
We love kids
Kids are welcome at the Zoom Room; however, please note that each child under fourteen must have an adult escort. We have a Hound Lounge replete with complimentary coffee, magazines, and free WiFi if you prefer to let your kids do all the training (we don’t mind). Children not participating in class must be supervised. We also have a children’s area for little kids – with books, a big chalkboard and sidewalk chalk, toys and games.
Referrals
Your kind words are our highest form of flattery. Refer a friend and receive BarkBucks™ good towards purchases of merchandise, classes, or events. Tell a friend about the Zoom Room!
The fine print: Cancellations, Refunds, etc.
Private dog training classes and Open Gym reservations must be cancelled 24 hours in advance. Party reservations must be cancelled one week in advance. Late cancellations will be charged the full price. We do not offer makeup lessons for group classes but if the same class is offered at a different time during the week you may come to a different day with instructor approval. Refunds are given after the first class only minus an administrative and teaching fee. Merchandise must be returned within 14 days with original receipt. Collars, bedding, and electronic training equipment are non-returnable.
Please note: we take our posted prerequisites very seriously; any failure to follow our prerequisites are non-refundable, but you may apply account credit to other classes. Some examples include: enrolling in any class without up-to-date vaccines, enrolling in an advanced class when you haven’t taken the previous classes nor gained instructor approval, or enrolling a dog known to be aggressive in any of our group classes. In such situations, on the first day of class you’ll be asked to enroll in a different, appropriate class, pending availability.
